Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about Mestro Group, or if you need support, please visit our support center.

What happens after I purchase a server?

Once your payment has cleared your order will automatically enter the provisioning process and will be ready in 15-20 minutes, this is due to the time it takes to install the game server.

If at any point you wish to ask about the installation process don't hesitate to contact us at any time

How fast is the setup process?

All servers are setup instantly after payment and all the details are emailed to you following installation (usually after 15-20 minutes).

What control panel do I get for my server?

You will get access to our custom revision of TCAdmin.

Do I get a free MySQL Database?

All servers come with up to ten MySQL Databases, you must request these using the support panel.

Do I get free Web Hosting with my order?

All servers come with free web hosting either on a domain that you own, or a free one "anything", please open a support ticket to claim this.

Can I upgrade/downgrade my server?

Yes, you can upgrade and downgrade your server at any time.

What payment methods can I use to pay for my order?

We only accept PayPal payments at this moment in time